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FAQs

FAQs

Ordering 

Order Policy: No Changes or Cancellations After Placement

At LeatherandHeels, once an order is placed and confirmed, it cannot be changed or canceled. We prioritize efficient order processing and timely delivery, and therefore, we kindly request our customers to carefully review their order details before finalizing their purchase. Please ensure the accuracy of product selection, quantities, sizes, and shipping information.

Should you have any concerns or questions about your order, our customer support team is here to assist you. However, please note that changes or cancellations are not guaranteed once an order is placed.

If you encounter any issues with the received products, such as defects or sizing problems, please refer to our Returns and Exchanges Policy link below for further assistance.

Thank you for your understanding and cooperation regarding our order policy. We appreciate your business and trust in LeatherandHeels.

Can I place orders by phone?

Unfortunately, for security reasons we do not accept any kind of Phone orders. For any questions or concerns during your order check-out process feel free to contact us thru our webstore chat, via email at sales@LeatherandHeels.com or 800-592-8915 during our business hours.

What are my payment options?

Orders can be placed 24/7 online using Visa, MasterCard, American Express, Discover Cards, and PayPal.

We do not accept money orders, checks, or wire transfers.

Returns

Returns must be accompanied by a RA Number (Return Merchandise Authorization), which can be obtained by contacting customer service via email at sales@leatherandheels.com . Unauthorized returns will be refused.

   You MUST EMAIL US sales@leatherandheels.com for ANY Requested returns or exchanges within 14 days of receipt of your order. Failure to notify us within a 14-day period will result in refusal of your return.

Please see Complete Return Policy here  Click Here

When will I get my refund for Returns? 

Once your item arrives at our warehouse and passes inspection for saleable merchandise with ALL Tags attached, we will authorize your refund within 5 business days. Please allow 6-8 business days for this credit to appear on your bank statement.

Order Through Our Website

All purchases made through the Website are subject to our acceptance. This means that we reserve the right to refuse or cancel any transaction, at our sole discretion, without incurring any liability to you or any third party. By ordering Products through the Website, you are required to provide accurate, current, and complete information. Please be aware that LeatherandHeels reserves the right to discontinue or modify specifications and prices of the Products offered on the site and elsewhere, without prior notice or obligation to you. Prices and availability are subject to change without prior notice, and LeatherandHeels retains the right to revoke any offer, correct errors, inaccuracies, or omissions.

Order Tracking & Updates

*Most orders ship out the Next Business Day*

How do I check the status of my order?

  • Login to your LeatherandHeels account and click on Orders and select the order you are looking for.
  • Check Email provided for confirmation number and order information.
  • As soon as your order ships, you will be emailed tracking information!
  • If you have not received tracking information, your order is most likely still being processed.
  • Track your package with the tracking number we provided you!
For any additional questions feel free to contact us

Will I get an email confirmation after I place my order?

Yes, you will immediately receive an email with your confirmation number and order details. Please double check the email address you provided at checkout. In the event of your email address being incorrect simply contact our customer service and we can help correct future emails/notifications.

Question on sizing? Click Here

What if I received a damaged/incorrect item?

  • If you received a damaged item DO NOT ATTEMPT TO FIX THE ITEM. (If the item is altered in way or form, we cannot accept the item back)
  • Do not open/wear incorrect/damaged items and DO NOT remove any tags.
  • Email or call customer service within the first 5 business days from the date of delivery and take pictures of the item as you received it. If the item is needed urgently let us know and we will do our best to accommodate your deadline.
 What if I am unable to locate my delivered package?

LeatherandHeels must be contacted within 5 business days of the alleged delivery date to file a lost package claim. Filing the claim with the carrier first will increase the efficiency of the process. Please contact us with your information and claim number.

LeatherandHeels is not liable for any theft, damage or loss once the package is shipped by our warehouse. It is the customer's responsibility to anticipate, track, and locate their delivered package through the appropriate carrier.

Your shipping confirmation will contain the delivery date and link to track your package via the corresponding tracking website. Failure to notify LeatherandHeels in the case that you are not able to receive your shipment (or the address is incorrect) may result in a loss (or theft) of the package and the order will not be refunded. 

Shipping costs are subject to change without notice.

FREE Ground Shipping on all orders over $85.00

We also offer 3-Business Day shipping. Use our shipping calculator in Shopping cart for those rates based on order value.

If your package is undeliverable, refused, or returned to sender for any reason that LeatherandHeels is not at fault for, 25% will be deducted from your refund and the original shipping charge is not refunded.

 Do you have a printed catalog?

  • Unfortunately, we do not offer a printed catalog. You can view our entire collection online.
 Are your sizes listed in women's size or men's?

  • All our shoes are listed in US women's size UNLESS otherwise stated. (i.e., It will say Men's in the description)
Contact Us

If you have any questions and would like to speak with a customer-service representative, you can contact us during our business hours:

Monday-Saturday

9AM-6PM Eastern Standard Time 

We are closed on Saturdays and Sundays

Phone: Call us at (800) 592-8915

Email: sales@LeatherandHeels.com  for any assistance you may need.  Email responses usually take 1 business day. Please note that weekend email responses may be delayed.